Shipment delays can be frustrating, but they are often caused by normal factors outside anyone’s direct control.
This guide explains the most common reasons shipments get delayed, what you can do, and when to take action.

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1. Order Is Still Being Prepared #

If your order status is Processing, the seller is still:

• Confirming payment
• Packing your items
• Arranging delivery or courier pickup

📦 Some items (custom, handmade, bulk orders) take extra time to prepare.

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2. High Order Volume or Peak Periods #

Shipments may be delayed during:

• Sales or promotions
• Holidays and public holidays
• Weekends

⏳ Sellers and couriers often experience higher demand during these times.

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3. Courier or Delivery Backlogs #

Delays can occur when:

• Couriers have high package volumes
• Delivery routes are overloaded
• There are staff or vehicle shortages

🚚 This can affect both local and international deliveries.

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4. Weather or Traffic Conditions #

Unexpected delays may be caused by:

• Heavy rain or storms
• Flooding or road closures
• Traffic congestion

🌧️ These factors are outside the seller’s control.

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5. Incomplete or Incorrect Delivery Information #

If your order includes:

• An incomplete address
• A missing or incorrect phone number
• No delivery instructions

📍 Couriers may be unable to complete delivery and will delay or return the shipment.

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6. Customs Delays (International Orders) #

International shipments may be delayed due to:

• Customs inspections
• Import documentation checks
• Duties or taxes awaiting payment

🌍 Customs delays are common and can pause tracking for several days.

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7. Tracking Updates Are Delayed #

Sometimes shipments are moving, but:

• Tracking isn’t updated in real time
• Packages are between scanning points

🔍 A lack of tracking updates doesn’t always mean a delay in delivery.

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What You Should Do First #

Before contacting support:

1. Check your order status
2. Review delivery details
3. Check your email for updates
4. Allow extra time during busy periods

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When to Contact the Seller #

Contact the seller if:

• The order has been delayed longer than expected
• You need delivery confirmation
• Tracking hasn’t updated for several days

💬 Sellers usually have the most accurate information.

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When to Contact Kingston Express Support #

Contact support if:

• The seller is not responding
• The delay is unusually long
• The order shows Completed but wasn’t received

📌 Always include your order number.

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Helpful Tips to Avoid Delays #

✔ Double-check your address before checkout
✔ Provide a valid phone number
✔ Choose the right shipping option
✔ Order early during peak seasons
✔ Monitor your email for updates

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Final Note #

Most shipment delays are temporary and resolve with time and communication. Understanding why delays happen can help reduce stress and set realistic expectations 🚚